- Because all of our products are made-to-order, depending on the various type of products, the average receives it within 2-4 weeks. In case, the goods cannot arrive within the above time, we will support a certain refund.
- In the event that the item received is not as described (bad printing quality, misplaced, distorted or faded, and unclear patterns; damage by the factory or during shipping; wrong size, color, etc…), we can issue a refund or resend a new product free of charge.
We DO NOT accept returns or process refunds if:
- The item(s) is printed as ordered, but you “changed your mind”. We print on demand and therefore cannot accept returns with that inquiry.
- The return request is not viewed and approved by our team before you send the item(s) back.
- The item(s) have been altered in any way or if they do not have the original tags. The item(s) have been worn or washed.
- We typically do not accept refunds or returns due to customers’ mistakes such as incorrect selection of sizes, designs, colors, invalid shipping address, etc. Please review your order carefully before you check out to ensure your order is correct.
- The item(s) was in a promotion or utilize a discount code.
- Your order does not arrive at your shipping address within 30 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected. Thus, please contact us as soon as possible.